Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy applies to National Horizon Real Estate Services, LLC, its affiliate brands PixelDoorMedia, ResidentRush, and LeaseLine, and any residential communities, properties, or assets under our active management from time to time, collectively referred to in this Privacy Policy as “we,” “our,” or “us.” This Privacy Policy governs www.nh-res.com and any websites, digital platforms, applications, forms, or services we own, operate, manage, or maintain.

We are committed to protecting your personal information and take your privacy seriously.

If you do not agree with the terms of this Privacy Policy, please do not use our websites, digital platforms, or services.

Contact Information

Information We Collect

When you interact with our websites or digital services, we may collect the following types of information:

Personal Information

This may include your name, email address, phone number, mailing address, or other identifiers you voluntarily provide through forms, subscriptions, applications, inquiries, resident communications, or service requests.

Usage Data

This may include device information, browser type, IP address, operating system, pages visited, actions taken, and referral sources.

Cookies and Tracking Technologies

We may collect information through cookies, pixels, beacons, and similar technologies to improve your experience and better understand how our platforms are used.

How We Use Your Information

We may use your information for the following purposes:

• To operate, maintain, and secure our websites, digital services, and managed community platforms
• To respond to inquiries, service requests, applications, leasing communications, resident communications, or feedback
• To send essential updates, newsletters, promotional materials, or service-related notices where you have opted in or where otherwise permitted by law
• To improve website functionality, analytics, and overall user experience
• To comply with legal, regulatory, and compliance obligations

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only in the following circumstances:

Service Providers

We may share information with trusted vendors, contractors, technology providers, and business partners who assist with operations, communications, leasing, resident services, marketing, analytics, or compliance, and only subject to appropriate confidentiality and data protection obligations.

Legal and Regulatory Requirements

We may disclose information where required to comply with applicable law, court order, subpoena, or lawful governmental request.

Business Transfers

In the event of a merger, acquisition, restructuring, bankruptcy, or sale of assets, personal information may be transferred to a successor entity, subject to the protections described in this Privacy Policy.

Cookies and Tracking

Our websites and digital platforms may use cookies and similar technologies to:

• Understand and analyze user engagement
• Personalize content and user experience
• Improve functionality and performance

You may control cookie settings through your browser. Disabling cookies may affect the performance or availability of certain features.

Data Security

We use physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we apply industry-standard security measures, no system is completely secure. Use of our websites, digital platforms, and services is at your own risk.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access and Correction

Request access to the personal information we maintain about you and request corrections where appropriate.

Opt-Out

Withdraw consent from promotional communications at any time using available unsubscribe methods.

Deletion

Request deletion of your personal information, except where we are legally or contractually required to retain it.

To exercise any of these rights, please contact us at [email protected].

Third-Party Links

Our websites and digital platforms may contain links to third-party websites not controlled by us. We are not responsible for the privacy practices, policies, or content of those third-party sites. You should review their privacy policies independently.

Children’s Privacy

Our websites and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.

SMS Terms and Conditions

By providing your mobile number, you consent to receive SMS messages from National Horizon Real Estate Services, LLC, its affiliate brands PixelDoorMedia, ResidentRush, and LeaseLine, and any communities or properties under our active management, regarding appointments, alerts, account notifications, leasing communications, resident updates, service-related notices, and related communications.

• Message frequency may vary
• Message and data rates may apply
• To opt out, text STOP to the originating number
• For assistance, text HELP or visit our website

For our full Privacy Policy, visit www.nh-res.com/privacy-policy. For Terms of Service, visit www.nh-res.com/terms-of-service.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our websites, digital platforms, managed property platforms, or services constitutes acceptance of those changes.

Final Statement

This Privacy Policy is binding and governs all personal information collected by National Horizon Real Estate Services, LLC, PixelDoorMedia, ResidentRush, LeaseLine, and any communities or properties under our active management from time to time.

If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected] or [email protected].

Providing local excellence through national experience.